Genesys Cloud - Main

How Can I find or identify Out of the Box topics in Speech and text analytics.

If I am creating ew topic and wants to edit that, how can I found the particular topic?

As in Quality --> Speech and Text Analytics --> Actions, if I create new topic it only shows topic created, but what is the name? How can I identify my new topic?

#API/Integrations
#Architecture and Design
#Conversational AI (Bots, Agent Assist, etc.)
#Platform Administration
#QualityManagement
#Reporting/Analytics
#Roadmap/New Features
#System Administration
#Telephony

------------------------------
Chetan Powar
------------------------------

Hi Chetan! Follow this link to the Resource Center to see the out of the box Topics in Genesys Cloud:   https://help.mypurecloud.com/articles/out-of-the-box-topics/

You can find all Topics thru the Admin section, scroll to the bottom and you will see an option for Topics. Select that and you will see a list of all the Topics in the system and can modify there.

Mark

------------------------------
Mark Fagus
Senior Global WEM Business Specialist
------------------------------