Workforce Engagement Management

So technically not strictly WFM Related.  Curious what other centers/organizations do should Genesys completely go down.  Our customers have backup mailboxes they can utilize but what does everyone do for phone calls?  If i need to post elsewhere please let me know.

Thanks

#Other/Not Sure

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Shirley Harbers
NA
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That is a great question: We too use Genesys for phone, reporting, call monitoring. and phones. And we recently experience a Genesys outage that caused our company and others to be down for several hours. What can we do in a scenario like that? 

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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
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