Hi Muhammed
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Currently, there is no native way to generate this type of alert.
Perhaps it would be possible via API.
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Basically, she's requesting improvements to the alerts for the campaign module.
The status is "future consideration".
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Just one detail, in your comment you mention an alert for the "agent," which I find somewhat unlikely, since alerts are generally for supervisors, planning, admin, etc.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 05-24-2026 04:25
From: Muhammed Shaibant
Subject: Outboud campaign contacts End Detection and Broadcast Notification to Agents
Dear Community,
If an agent is assigned to multiple campaigns (e.g., five campaigns) and all contacts in one specific campaign are completed, the system should generate a broadcast notification informing the agent that the contacts for that particular campaign have been completed.
Please let us know whether this functionality is supported in Genesys Cloud and, if so, the recommended approach to achieve it.
#Outbound
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Regards,
Shaiban
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