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  • 1.  Outboud campaign contacts End Detection and Broadcast Notification to Agents

    Posted 20 days ago

    Dear Community,

    If an agent is assigned to multiple campaigns (e.g., five campaigns) and all contacts in one specific campaign are completed, the system should generate a broadcast notification informing the agent that the contacts for that particular campaign have been completed.

    Please let us know whether this functionality is supported in Genesys Cloud and, if so, the recommended approach to achieve it.


    #Outbound

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    Regards,
    Shaiban
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  • 2.  RE: Outboud campaign contacts End Detection and Broadcast Notification to Agents

    Posted 20 days ago

    Hi Muhammed

    -

    Currently, there is no native way to generate this type of alert.
    Perhaps it would be possible via API.
    I saw the following idea on the ideas portal: https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1568
    -
    Basically, she's requesting improvements to the alerts for the campaign module.
    The status is "future consideration".
    -
    Just one detail, in your comment you mention an alert for the "agent," which I find somewhat unlikely, since alerts are generally for supervisors, planning, admin, etc.


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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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  • 3.  RE: Outboud campaign contacts End Detection and Broadcast Notification to Agents
    Best Answer

    Posted 20 days ago

    You could use the Automation Trigger for campaign progress to look for campaign stop or for number of contacts then run a workflow.  A data action could use the alert API to send out the information.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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