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  • 1.  Outbound Automate Export Call Lists

    Posted 10-05-2023 11:20
    No replies, thread closed.

    Hello, 

    We've encountered a recurring challenge in our daily operations. Specifically, we're running a nightly process that involves the manual export of a specific number of our Outbound call lists, followed by the cumbersome task of transferring these files to one of our data warehouses.

    Our team is eager to explore automation possibilities to streamline this process. Is there a feasible method within the Genesys system that allows us to schedule and automate the export process at a designated time of day (i.e. after 9:30 PM EST)? Moreover, can we also automate the seamless transfer or copy of these files to our designated data warehouse?

    Thank you,

    Rob


    #ArchitectureandDesign
    #Implementation
    #Outbound
    #SystemAdministration

    ------------------------------
    Rob Falkowski
    Life Line Screening of America, Ltd.
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  • 2.  RE: Outbound Automate Export Call Lists

    Posted 10-06-2023 02:07
    Edited by Christoph Domaschke 10-06-2023 02:14
    No replies, thread closed.

    Hi Rob,

    Do you want just a list of the calls made? Then you can use the interaction-reporting and set up an automated export there. You can set up e-mail-recipiants, too. In my company we are using this for automated imports. Power automate saves the attachment of the e-mails in an folder and our statistic tool grabs it.

    If you need detailed informations from the contact list, then I would give 

    POST /api/v2/outbound/contactlists/{contactListId}/export
    a try in combination with
    GET /api/v2/outbound/contactlists/{contactListId}/export
    if the lists are changing regulary, than you will need
    GET /api/v2/outbound/contactlists
    in addition.

    Best regards
    Christoph



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    Christoph Domaschke
    CRONBANK AG
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  • 3.  RE: Outbound Automate Export Call Lists

    Posted 10-06-2023 12:32
    No replies, thread closed.

    We use SQL for our DW and SQL's SSIS tool to make the API calls directly to Genesys to pull the data out of Genesys in into the DW.  I suppose you could look into Tasks and the preview task trigger in process automation to see if you can trigger a workflow at a specific time every day to fire off some data actions.  I suspect this won't work, but I think there is a possibility it could someday.



    ------------------------------
    Ryan Cheesman
    Senior Manager, IT Integration Services
    Tandem Diabetes Care Inc. | positively different
    ------------------------------



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