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  • 1.  Outbound Caller ID

    Posted 02-08-2023 03:49
    No replies, thread closed.
    When I'm assigning a number to an agent under the "Person Details" field we need that number as the caller ID when making outbound calls. What could be the settings to achieve the same?
    #Outbound
    #SIP/VolP
    #Telephony

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    Akshay Joglekar
    CS Infocomm Pvt. Ltd
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  • 2.  RE: Outbound Caller ID

    Posted 02-08-2023 12:32
    Edited by Blake Anderson 02-08-2023 12:33
    No replies, thread closed.

    That would be a Trunk setting. You need to set the trunk CID priority. Whether to always show the associated Trunk number, unless the user/queue/campaign has a DID. 



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    Blake Anderson | Sr. Telecom Engineer
    BEST BUY CO., INC.
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