Genesys Cloud - Main

Hello

Very recently our outbound calls are showing up as Potential Spam or Robo Call in customer cell phone. I am guessing this is a carrier issue but wondering if there is something on our end that we can do to prevent this from happening? Anyone else encountering this issue?
#Outbound
#Routing(ACD/IVR)
#Telephony

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Julie Green
Sentinel Benefits & Financial Group
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Some carriers make use of 3rd party reputation services. Registering your phone numbers with those services and talking with your carrier to see if they have more specific advice can help. For outbound campaigns, there are also a few strategies that can help to avoid being flagged:

• Avoid calling the same phone number multiple times a day
• Configure campaigns to ensure a very low abandon rate
• Provide a return call mechanism to same the phone number used to place the outbound campaign call... and/or use a variety of outbound identities to spread out the volume of outbound calls

Here's an article on the topic that may be helpful: https://calleridreputation.com/blog/how-do-i-fix-my-caller-id-showing-scam-likely/

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David Currier
Individual Only Contact Account
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