Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

also check your site has a number plan setup 

as well as an outbound route



please ensure classifications it set to the number plans you allow as well as the outbound trunk you use for calls

Thanks

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Are you saying if I loaded a contact list with 100 numbers I must create a number plan with all 100 numbers to be able to call them?

Hi Neo

also check your site has a number plan setup 

as well as an outbound route



please ensure classifications it set to the number plans you allow as well as the outbound trunk you use for calls

Thanks

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

Honestly the trunk cannot be the issue as my previous screen shot when simulating a call showed that trunk is operational. See below:

 There error is that a dial plan entry was not found for an outgoing call which is normally found on the site under number plans. I have selected intra-country as a match type and this option does not provide me with an option to specify a number. Number list option does provide an option to specify a number which is only 2-9 digits long and a mobile number is 10 digits meaning I can not use number list as an option.

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

Caller ID: Phone Number- this should not be the contact number your calling it should be your company number 

also can you share the list setup under list management

thanks

Hi Ziyaad

Honestly the trunk cannot be the issue as my previous screen shot when simulating a call showed that trunk is operational. See below:

 There error is that a dial plan entry was not found for an outgoing call which is normally found on the site under number plans. I have selected intra-country as a match type and this option does not provide me with an option to specify a number. Number list option does provide an option to specify a number which is only 2-9 digits long and a mobile number is 10 digits meaning I can not use number list as an option.

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

Caller ID: Phone Number- this should not be the contact number your calling it should be your company number 

Where is this option you referring to?

also can you share the list setup under list management

Which list? Where is the list management option?

Hi Neo

Caller ID: Phone Number- this should not be the contact number your calling it should be your company number 

also can you share the list setup under list management

thanks

Hi Ziyaad

Honestly the trunk cannot be the issue as my previous screen shot when simulating a call showed that trunk is operational. See below:

 There error is that a dial plan entry was not found for an outgoing call which is normally found on the site under number plans. I have selected intra-country as a match type and this option does not provide me with an option to specify a number. Number list option does provide an option to specify a number which is only 2-9 digits long and a mobile number is 10 digits meaning I can not use number list as an option.

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

Caller ID: Phone Number- this should not be the contact number your calling it should be your company number 

Where is this option you referring to?

also can you share the list setup under list management

Which list? Where is the list management option?

Hi Neo

Caller ID: Phone Number- this should not be the contact number your calling it should be your company number 

also can you share the list setup under list management

thanks

Hi Ziyaad

Honestly the trunk cannot be the issue as my previous screen shot when simulating a call showed that trunk is operational. See below:

 There error is that a dial plan entry was not found for an outgoing call which is normally found on the site under number plans. I have selected intra-country as a match type and this option does not provide me with an option to specify a number. Number list option does provide an option to specify a number which is only 2-9 digits long and a mobile number is 10 digits meaning I can not use number list as an option.

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

List setup

Caller ID

Hi Ziyaad

Caller ID: Phone Number- this should not be the contact number your calling it should be your company number 

Where is this option you referring to?

also can you share the list setup under list management

Which list? Where is the list management option?

Hi Neo

Caller ID: Phone Number- this should not be the contact number your calling it should be your company number 

also can you share the list setup under list management

thanks

Hi Ziyaad

Honestly the trunk cannot be the issue as my previous screen shot when simulating a call showed that trunk is operational. See below:

 There error is that a dial plan entry was not found for an outgoing call which is normally found on the site under number plans. I have selected intra-country as a match type and this option does not provide me with an option to specify a number. Number list option does provide an option to specify a number which is only 2-9 digits long and a mobile number is 10 digits meaning I can not use number list as an option.

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Ziyaad

I would really appreciate that.

What time are you available tomorrow between 10am and 13:00 SAST?

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

10 should be good

Hi Ziyaad

I would really appreciate that.

What time are you available tomorrow between 10am and 13:00 SAST?

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.

Hi Neo 

how is everything since we fixed up your issue this morning ?

10 should be good

Hi Ziyaad

I would really appreciate that.

What time are you available tomorrow between 10am and 13:00 SAST?

Hi Neo

can you share your setup of your trunk ops_staging

thanks

Hi Ziyaad

I can an error saying this number can not be dialed after changing the number to +27

I have already shared a screen shot of my number plan and outbound route yesterday. Is the format on the number plan correct?

Change contact cell phone number to +27835982605

Hi Ziyaad

Contact list:

SITE:

Number plan

Outbound route

Trunk works

also share the first line of your contact list you attached to the campaign so I can see where your issue is

Hi Neo

Can you share your site setup for smokecl

Hi Ziyaad

Please see campaign screenshots

Phone

Hi Neo

Can you share screenshots of your phone and campaign setup

Thanks

Hi Ziyaad

When dialing directly from the phone even when I have selected intra-country on my number plan I still get an error that error a dailplan entry was not found for an outgoing call. What is the correct format that I need to select?

Other option I am placing an outbound call by just being on queue and clicking on begin call which dials from my contact list. I have created an outbound and associated it with my contact list.

I have a transfer to number which is the number I am trying to contact (unless this is setup incorrectly). Not entirely sure how to setup an outbound flow the documents do not say much. 

In my contact list I have my number added 0835982605. Once my status changes to on queue I am able to preview

Answer then click on the number to begin call.

However this does not connect me to the client (0835982605). What is strange is that its calling +10835982605 where is it getting +10 from?

I then get an error that call request timed out.  What am I missing is there something wrong on my outbound flow or am I missing permissions somewhere?

just try to make a call to the number 

if it does not call out from the phone follow the steps above

How do you dial the number off the campaign?

Hi Neo

did you check you number formatting 

make sure your format is the same as if you were to dial the number ,

also did you try to dial the number off the campaign?

Thanks

Good day team

Please assist with outbound calling.

I have created a campaign and a contact list which is associated with the campaign. The dialing mode is preview with just one contact in my contact list as an example.

I have also created a queue and assigned the queue to my campaign.

I added the number to the external contact list as well. When I go to my external contact list and click on the phone icon I get an error a dailplan entry was not found for an outgoing call. I do not have an outbound call flow not sure if this should be created. I tried to create an outbound call flaw and associating my contact list to the flow I am not seeing where in the flow I should select my contact list: I followed this link: Create an outbound flow - Genesys Cloud Resource Center

Question: How do you make outbound calls from the contact list in your campaign? 

Previously I know that for as long as you have added the contact number in your external list we were able to Call the number.