Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Outbound Calls

    Posted 02-11-2020 11:59
    No replies, thread closed.
    Hello
    We trying to make the outbound calls from the developer and our analytics
    But the way we put on the body in postman, doesn't return the same amount of outbound calls from the analytics

    There's something missing in this body?
    I need the outbound calls not manual dialed by the agent

    On the parameter, the value is valid?
    {
    "type": "dimension",
    "dimension": "Originatingdirection",
    "operator": "matches",
    "value": "outbound"
    }

    On the example below, they return all the calls of the day, and doesn't match only the manual call's
    {
    "interval": "2020-01-27T20:00:00.000Z/2020-01-27T20:59:59.000Z",
    "groupBy": ["userId"],
    "filter": {
    "type": "and",
    "predicates": [
    {
    "type": "dimension",
    "dimension": "userId",
    "operator": "matches",
    "value": "ac056009-d1f8-400c-85b5-e3b24cbb2155"
    }
    ]
    },
    "metrics": [
    "tTalk",
    "tAcw",
    "tWait",
    "nOutbound",
    "tTalkComplete",
    "tHandle"
    ]
    }
    #Outbound
    #Reporting/Analytics

    ------------------------------
    Raphael Sens
    Flex Contact Center Atend. A Clientes e Tecnologia Ltda
    ------------------------------


  • 2.  RE: Outbound Calls

    Posted 02-11-2020 12:52
    No replies, thread closed.
    To query just the calls dialed by Outbound Dialing you need to add the dimension for the contact list (since that is the main difference between manual dials by the agent and automatic dials by Genesys Cloud).

    So, in the parameters add;
            {
          "type": "dimension",
          "dimension": "outboundContactListId",
          "operator": "exists"
        },​


    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


Related Content