Genesys Cloud - Main

Hi All,

We are running one progressive dialing mode campaign. We have blended agents who are part of inbound and outbound queues. 

When there is high call volume for inbound , campaign does not dial out as no agent is free that time.

Is there any way we can handle this situation and make campaign dial on priority over inbound calls even when there are inbound calls waiting.

#CampaignManagement #OutboundCampaigns

#Outbound

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Ashish Kumar Sinha
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Hello Ashish, 

I don't think there is a way for this to be done. If it was two different campaigns then you can set the priority but having priority over inbound ACD calls cannot be done. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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