Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Outbound Calls Using SIP/TLS

    Posted 04-22-2022 12:10
    No replies, thread closed.
    Hello, I have a SIP/TLS implementation in Genesys Cloud and I have a issue with outgoing calls. (Inbound calls work fine)

    Calls are sent to an Audiocodes gateway and it shows a message "Connection reset by peer"

    In Genesys, the Audiocodes certificate was loaded, and in the audiocodes the Genesys certificate was loaded.

    Any idea what it could be? Since it is only with outgoing calls. Incoming calls work fine.

    Thanks.

    David A.
    #Security
    #SIP/VolP

    ------------------------------
    David Alvarez
    REVOLUTION TECHNOLOGIES REVTEC, S.A.
    ------------------------------


  • 2.  RE: Outbound Calls Using SIP/TLS

    Posted 06-16-2022 05:28
    No replies, thread closed.
    Hi David, good morning !
    I saw your post ... I have the same problem as you: SIP/TLS trunk between Genesys Cloud and SBC Audiocodes, incoming calls work fine, outgoing calls are released with "Connection reset by peer" (TLS handshake fails, on SBC Audiocodes I can't see SIP message INVITE).
    May I ask you how did you solve the problem?

    Many thanks
    Giorgio

    ------------------------------
    Giorgio Conta
    ComApp S.r.l
    ------------------------------

    Original Message


  • 3.  RE: Outbound Calls Using SIP/TLS

    Posted 01-04-2023 10:44
    No replies, thread closed.
    Sorry for the delay- did you both find a resolution for this.  Note that TLS works differently for Premise versus Cloud deployments.  Please let me know more about your specific deployments if you have more questions.

    https://help.mypurecloud.com/articles/tls-trunk-transport-protocol-specification/

    ------------------------------
    Phil Whitener
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Outbound Calls Using SIP/TLS

    Posted 01-09-2023 03:10
    No replies, thread closed.
    Hi Phil,
    my deployment is BYOC Cloud.
    By the way, we solved the issue : on SBC Audiocodes we reloaded again all TLS certificates (all intermediate certificates in the certificate chain) and also outbound calls worked fine.

    Many thanks
    Giorgio

    ------------------------------
    Giorgio Conta
    ComApp S.r.l
    ------------------------------

    Original Message


Related Content