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  • 1.  Outbound Campaign -

    Posted 10-17-2024 10:49
    No replies, thread closed.

    We are currently attempting to setup an outbound campaign to some of our customers. Some of our customers have the same primary number with different extensions. Each contact is listed with multiple contact numbers. Due to the same main number, once the first attempt is done, the number is removed from the list. Is there a way to keep the numbers in the list until the contact itself is completed? 


    #Outbound

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    Francis Capone
    Distribution Planner III
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  • 2.  RE: Outbound Campaign -

    Posted 10-17-2024 12:41
    No replies, thread closed.

    Hi Francis,
    I believe that as the number has to be in e.164 format, number normalization would see it as the same number. What dialing formats does Genesys Cloud Voice support?
    Are you able to dial to the actual extension for the first contact?

    Maybe someone else in the community has an idea of how to make this work.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Outbound Campaign -

    Posted 10-18-2024 10:44
    No replies, thread closed.

    We can dial it manually after calling the number. We can also keep the contact open so that we can then manually dial the same base number again, but I was hoping that there was a way to not have the system remove the number from the list. 



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    Francis Capone
    Distribution Planner III
    ------------------------------

    Original Message


  • 4.  RE: Outbound Campaign -
    Best Answer

    Posted 10-22-2024 08:35
    No replies, thread closed.

    Hi Francis,

    Have you checked the attempt control settings (How to limit contact attempts) to see if it is configured to limit the number of contacts per number?

    If this is configured in a way that would allow the number to be dialed multiple times, then it may be worth creating a case with care to confirm if this is working as expected.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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