Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Outbound Campaign - Agents Skipped Details

    Posted 09-05-2018 07:55
    No replies, thread closed.

    Dears,

    I would like to know if it is possible to review/ see/ report agent details with outbound campaign?
    Especially, the customer would like to know the agents who skipped the outbound call?
    Also, how many of the skipped calls? in the report?


    Best Regards,



    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Outbound Campaign - Agents Skipped Details

    Posted 09-06-2018 09:00
    No replies, thread closed.
    The out of the box report called "Outbound Campaign: Detailed Attempt History" shows what contacts were skipped and by what agent. It's a wrap-up code on the report showing contact skipped.

    ------------------------------
    Michael Cofer
    Liberty Power Corp
    mcofer@libertypowercorp.com
    ------------------------------

    Original Message


  • 3.  RE: Outbound Campaign - Agents Skipped Details

    Posted 09-09-2018 08:22
    No replies, thread closed.
    Thank you very much, Michael.

    Best Regards,

    ------------------------------

    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


Related Content