Workforce Engagement Management

 View Only

Sign Up

  • 1.  Outbound Campaign Call is stuck

    Posted 03-04-2026 13:08

    Hello everyone, I'm looking for guidance on how to disconnect an interaction that seems stuck. It was made as part of our outbound campaign. We have used disconnect interactions, but that has not disconnected it. The representative, as you can see, is on another call, but Outbound Temp one just won't seem to disconnect. Any idea how I can get this call removed? 


    #GeneralQuestion

    ------------------------------
    Shannon Bowers
    Client Services Supervisor
    ------------------------------


  • 2.  RE: Outbound Campaign Call is stuck

    Posted 03-04-2026 14:57
    Hi Shannon.
     
    If you tried using the Genesys interface and it didn't work, it's very likely that it won't work directly through the API either.
     
    I recommend that you open a support ticket with Genesys send the ConversationID so they can help you.


    ------------------------------
    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



Related Content