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Outbound campaign getting the error ININ-OUTBOUND-EXTERNALLY-THROTTLED

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  • 1.  Outbound campaign getting the error ININ-OUTBOUND-EXTERNALLY-THROTTLED

    Posted 04-15-2020 22:56
    No replies, thread closed.

    Hi, 

    May I have an understanding of how the PureCloud Outbound campaign works on the calculation of the concurrent calls?

    My customer getting the error ININ-OUTBOUND-EXTERNALLY-THROTTLED when running a Predictive dialing campaign with 20, 000 contacts, and 20 agents were ON Queue.

    They have 2 edges (2 x 350 concurrent calls allowed), their sip trunk provider has no limit of the concurrent calls.

    Also, the setting of Outbound dialing -> Max Line Utilization is 20 %
    Also, the external trunk setting's Max Call Rate is 40/5s.

    1. Can I know why the above setting caused the customer's campaign to encounter the error ININ-OUTBOUND-EXTERNALLY-THROTTLED?

    2. What should be the correct settings of Max Line Utilization and Max Call Rate based on 20 agents & 20, 000 contacts?

    3. Also, please advise the correct settings for Max Line Utilization and Max Call Rate if the number of agents & contacts increased?

    Thanks & regards,

    Johnson



    #Outbound

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    Johnson Lu

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