Johnson_Lu1 | 2020-04-15 09:44:28 UTC | #1
Hi, Developer,
May I have an understanding of how the PureCloud Outbound campaign works on the calculation of the concurrent calls?
My customer getting the error ININ-OUTBOUND-EXTERNALLY-THROTTLED when run a Predictive dialing campaign with 20, 000 contacts, and 20 agents were ON Queue.
They have 2 edges (2 x 350 concurrent calls allowed), their sip trunk provider has no limit of the concurrent calls.
Also, the setting of Outbound dialing -> Max Line Utilization is 20 % Also, the external trunk setting's Max Call Rate is 40/5s.
Can I know why the above setting caused the customer's campaign to encounter the error ININ-OUTBOUND-EXTERNALLY-THROTTLED?
What should be the correct settings of Max Line Utilization and Max Call Rate based on 20 agents & 20, 000 contacts?
Also, please advise the correct settings for Max Line Utilization and Max Call Rate if the number of agents & contacts increased?
Thanks & regards,
Johnson
tim.smith | 2020-04-15 13:01:39 UTC | #2
If you need help configuring or investigating the behavior of a campaign, please post on the Genesys Cloud Community Forum or open a case with Genesys Cloud Care for assistance. This forum is specific to usage of the APIs. If you're trying to use APIs to do this configuration, look to https://developer.mypurecloud.com/api/rest/v2/outbound/ for documentation on those APIs.
system | 2020-05-16 13:01:40 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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