Genesys Cloud - Main

Dears,

Hope all are doing great.
I have couple of points that the customer request within outbound campaign for PureCloud, and I am not sure whether applicable or not.

1- Retrieving (or reading) users contacts by API? (or Bridge server?) 
2- Letting agents to select from those contacts, so the campaign can run based on the selected ones?!
3- Auto-saving all the details (timestamp, answered/not) from the outbound campaigns to API?!


Please, any idea would be helpful.


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Best Regards,
Ali Aljohani
Jathwa Technology Solutions
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For 1. and 3., yes, you can interact with the Contact List via API.

API resources, SDKs, tutorials, and Developer Community to ask in-depth questions are at developer.mypurecloud.com

I do not know of a good way for an agent to select the contact list records they want to call (nor is that an advised utilisation of Outbound). 

The safest way would probably be to set up one campaign per agent, and set up an online form which allows them to select the contacts they want to call, then use the API to populate the contact list for that agent's campaign. That's a lot of separate campaigns in a big contact center, and your web app would need to make sure two agents don't select the same contacts from the online list.

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George Ganahl
Principal Program Manager
Genesys
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Dear George,

You are right, that may lead to some conflict that 2 agents may select the same contact.
Appreciate your always help, and support.
Thank you, George.

Best Regards,



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Ali Aljohani
Jathwa Technology Solutions
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Original Message:
Sent: 08-02-2018 13:36
From: George Ganahl
Subject: Outbound Campaign -- Integration

For 1. and 3., yes, you can interact with the Contact List via API.

API resources, SDKs, tutorials, and Developer Community to ask in-depth questions are at developer.mypurecloud.com

I do not know of a good way for an agent to select the contact list records they want to call (nor is that an advised utilisation of Outbound).

The safest way would probably be to set up one campaign per agent, and set up an online form which allows them to select the contacts they want to call, then use the API to populate the contact list for that agent's campaign. That's a lot of separate campaigns in a big contact center, and your web app would need to make sure two agents don't select the same contacts from the online list.

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George Ganahl
Principal Program Manager
Genesys
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