Good morning,
Happy Friday from Texas! My Outbound team is trying to run a campaign. It is loaded in Genesys correctly, the agents are skilled to the campaign, and it runs fine. However, the agents do not get the calls, and there is no data that come up in reporting (contacts, interactions, etc). I've tried everything, and still can't get it to work correctly. Any help with this would be greatly appreciated!
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Theo Soufflas
Manager, Workforce Management
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