Hello Laticia,
My advice would be to spend extra time on campaign management, contact lists, dialing modes, rulesets, and troubleshooting, as these topics came up quite often.
Also, focus on scenario-based questions rather than just memorizing definitions. Many questions ask which outbound configuration or feature should be used in a specific situation. The questions can be a bit tricky, so read them carefully before selecting an answer, even when you think you already know it.
Pay special attention to:
- Campaign creation and management
- Contact lists and filters
- Preview, Power, Progressive, and Predictive dialing modes
- Rulesets and call analysis responses
- Troubleshooting outbound campaigns
If possible, get some hands-on practice in Genesys Cloud. It really helps connect the concepts and makes the exam much easier.
Good luck with your preparation! 👍
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Hukam Singh
Genesys Cloud Engineer
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