Suny | 2020-08-13 00:03:29 UTC | #1
Hi, We use the api /api/v2/outbound/contactlists/{contactlistId} to download a csv about callbacks list. What kind data is in the csv file. Is including the schedule callback? And the completed conversation will remove from the next list?
Thank you.
Sunny
anon82724160 | 2020-08-13 09:23:04 UTC | #2
Hi Suny,
You can use this API /api/v2/outbound/contactlists/{contactListId}/export to generate a contact list Id that you can use in this API /api/v2/outbound/contactlists/{contactListId}/export to generate a link where you can download a callback list CSV. Since the API that you are currently using will only return basic details and not in CSV format.
Suny | 2020-08-14 01:02:47 UTC | #3
Hi Jenissa,
Thanks for your help. We have use the api and get a link for download the csv. We would like to know more about the information of the csv. Is it real time callback list? And will the completed callback remove from the next download csv?Thank you.
Sunny
anon82724160 | 2020-08-14 04:15:45 UTC | #4
Yes it is a real time callback list. In the downloaded CSV there is a column that contain "wrapup" in header which stands for wrap up codes. The values of these field will contain of status of the previous call and this will define whether the contact will be called again. You can refer to this link for more info about wrap up codes. https://help.mypurecloud.com/articles/wrap-code-mappings-page/
Suny | 2020-08-17 23:39:37 UTC | #5
Hi Jenissa,
Thanks for your reply.
Sunny
system | 2020-09-17 23:40:40 UTC | #6
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