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  • 1.  Outbound Dial Counts

    Posted 08-01-2023 09:43
    No replies, thread closed.

    Hi, everyone!

    When we dial out a call back, does that count in the Outbound Dials count for the queue?


    #Genesys Cloud CX
    #Workforce Management
    #Forecasting
    #Performance Management

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    Gina Palmer
    Papa, Inc.
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  • 2.  RE: Outbound Dial Counts

    Posted 08-04-2023 13:55
    No replies, thread closed.

    Hi Gina, I'm trying to source the answer to your question.
    This sits outside WEM so please bear with me.



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    Tracy
    Genesys
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  • 3.  RE: Outbound Dial Counts
    Best Answer

    Posted 08-07-2023 10:17
    No replies, thread closed.

    Hi Gina,

    I've checked with the Product team and the answer is yes.



    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Outbound Dial Counts

    Posted 08-07-2023 11:13
    No replies, thread closed.

    Thank you!



    ------------------------------
    Gina Palmer
    Papa, Inc.
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    Original Message


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