Hi Gina,
I've checked with the Product team and the answer is yes.
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Tracy
Genesys
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Original Message:
Sent: 08-04-2023 13:55
From: Tracy Vickers
Subject: Outbound Dial Counts
Hi Gina, I'm trying to source the answer to your question.
This sits outside WEM so please bear with me.
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Tracy
Genesys
Original Message:
Sent: 08-01-2023 09:42
From: Gina Palmer
Subject: Outbound Dial Counts
Hi, everyone!
When we dial out a call back, does that count in the Outbound Dials count for the queue?
#Genesys Cloud CX
#Workforce Management
#Forecasting
#Performance Management
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Gina Palmer
Papa, Inc.
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