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  • 1.  Outbound dialing privileges error

    Posted 09-24-2018 08:00
    No replies, thread closed.
    On Friday and today we have received the below error on two separate PureCloud orgs intermittently.  Is anyone else having this issue? We have a case raised with customer care. 

    "The initiator of the outbound call does not have the correct dialing privileges for the classification of the call being dialed"


  • 2.  RE: Outbound dialing privileges error

    Posted 09-24-2018 09:16
    No replies, thread closed.
    YES!! And we are also having VM issues. Two cases opened right now for this.

    ------------------------------
    Angelia Harper
    Avtex
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    Original Message


  • 3.  RE: Outbound dialing privileges error

    Posted 09-24-2018 11:02
    No replies, thread closed.
    Back in January there was a similar issue being seen (since fixed) related to the users being logged into a phone with Standalone features being enabled.

    That wouldn't happen to be the case for your folks experiencing the problem, would it?

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    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Outbound dialing privileges error

    Posted 09-24-2018 14:40
    No replies, thread closed.
    @George Ganahl, for our issue, the users are not logged in with stand alone phones. ​

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    Angelia Harper
    Avtex
    ------------------------------

    Original Message


  • 5.  RE: Outbound dialing privileges error

    Posted 09-25-2018 04:26
    No replies, thread closed.
    @George Ganahl also for our issue the users are using WebRTC and do not have the stand alone features enabled.  Our case is 0002374205
    Original Message


  • 6.  RE: Outbound dialing privileges error

    Posted 05-23-2019 13:00
    No replies, thread closed.
    Did your error get fixed.  I have 2 users with that error and they are also not able to receive inbound queued calls.  What actions did you do to correct the issue as ours has not been resolved?  Please let me know  Thanks!

    ------------------------------
    Kanani Ioapo
    BANK OF HAWAII
    ------------------------------

    Original Message


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