Genesys Cloud - Main

Hi everyone, 

I have a query about attempt controls on outbound campaigns. Ideally, I want my list of contacts to run 3 times through on a campaign excluding customers with 'successful reach' and 'don't call back' wrap up codes with each run through. 

What is best practice to set up for this so lists automatically run through again? 

Should an 'attempt control' of 3 mean that a list will reset to the beginning again to attempt calls 3 times or does it simply stop the caller from attempting to call a number three times? 

Thanks, 
Andrew

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Andrew Black
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Hi Andrew

There are a few options here when it comes to operating your campaigns repeatedly

1. Set your campaign to "Always Running"
2. Use Schedule under Campaign Management to effectively start/stop campaigns 

We manually intervene with all our campaigns purely to prevent exhausting contact lists and extracting data.

In regards to Attempt Control, we operate ours based "Never Reset", Attempts 3. After 3 attempts no more calls are made to that contact for that particular campaign. If the number appears on a another contact list then the 3 attempts starts again.

As long as you have mapped your wrap up codes correctly, (which can be confusing sometimes, so always put it as a question when deciding yes or no) then your calls will follow the path correctly and only attempt the contact (single number only) 3 times. If that makes sense.


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Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
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You can also setup a Campaign Rule to recycle the campaign as soon as the progress goes over 99%. The 3 attempt limit should work fine.

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Michael Cofer
Liberty Power Corp
mcofer@libertypowercorp.com
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