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Outbound Email campaign

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  • 1.  Outbound Email campaign

    Posted 12-03-2019 08:09
    No replies, thread closed.
    Dears

    Hope all are doing good

    Is there any feature in Purecloud that can initiate Outbound Email campaign? Agent less or preview Campaign any thing. 

    If not in Purecloud, Is there any thing in app foundry that could help in building this.

    Thank you

    #purecloudemails  #Outbound #emails #Agentless #Integrations #Interactionrouting(ACD) #Apps ​​​​​​​​
    #Ask Me Anything (AMA)
    #DigitalChannels
    #Integrations
    #Outbound
    #Roadmap/NewFeatures
    #SystemAdministration

    ------------------------------
    Teja Darbha
    Jathwa Technology Solution
    teja.darbha@jathwa.com
    Riyadh Saudi Arabia
    ------------------------------


  • 2.  RE: Outbound Email campaign

    Posted 12-04-2019 10:37
    No replies, thread closed.
    Not at this time, but it is a capability we are planning to add. You can request new features via our community https://purecloud.ideas.aha.io/ideas/

    ------------------------------
    Lucie DeCristofaro
    Genesys - Employees
    ------------------------------



  • 3.  RE: Outbound Email campaign

    Posted 07-07-2021 00:21
    No replies, thread closed.
    Hello, is there any update on the plan of adding the agentless Outbound Email?

    ------------------------------
    Dennies Salenga
    ------------------------------

    Original Message


  • 4.  RE: Outbound Email campaign

    Posted 07-08-2021 01:44
    No replies, thread closed.
    Still in the oven.  I hope to see something by Q3, but not exactly holding my breath.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Outbound Email campaign

    Posted 02-10-2022 15:40
    No replies, thread closed.
    Any updates on the email campaigns?

    ------------------------------
    Sariah
    University of Phoenix, Inc.
    ------------------------------

    Original Message


  • 6.  RE: Outbound Email campaign

    Posted 02-10-2022 17:09
    No replies, thread closed.
    Still in Beta.  I would guess another couple of months, but @Chad McCormick can give you definitive answer.  He could also let you know if you can get on a beta of this feature.​

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 7.  RE: Outbound Email campaign

    Posted 02-10-2022 17:12
    No replies, thread closed.
    Thank you for the quick response.


    ------------------------------
    Sariah
    University of Phoenix, Inc.
    ------------------------------

    Original Message


  • 8.  RE: Outbound Email campaign

    Posted 02-10-2022 17:56
    No replies, thread closed.
    Hi Sariah,

    The feature work is complete but we're still waiting on the billing side work to complete.  This work sits behind a couple of other higher priorities for that team so we're cautiously hoping for an end of April release but that could slide if any bugs are found.

    ------------------------------
    Chad McCormick
    Genesys - Employees
    Sr PM
    ------------------------------

    Original Message


  • 9.  RE: Outbound Email campaign

    Posted 02-10-2022 21:15
    No replies, thread closed.
    Hi Chad

    Can you please elaborate on what you mean by "billing side"?  Are you saying that this feature carries a premium cost or is the billing side for something else?

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 10.  RE: Outbound Email campaign

    Posted 02-11-2022 09:16
    No replies, thread closed.
    Hi Vaun,

    There will be usage based pricing for sending email either via Agentless API or through a campaign.  The pricing has not been finalized yet but it should be somewhere around $0.0015 per email sent.  There are no plans for any setup or monthly service fees at this point.

    ------------------------------
    Chad McCormick
    Genesys - Employees
    Sr PM
    ------------------------------

    Original Message


  • 11.  RE: Outbound Email campaign

    Posted 02-11-2022 10:05
    No replies, thread closed.
    That is about double or triple what other platforms charge.  Will you at least have some Fair Use amount that is not billable - say 100/agent/month or something like that?

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 12.  RE: Outbound Email campaign

    Posted 02-11-2022 10:53
    No replies, thread closed.


    I think you'll find most orgs have not anticipated this coming with a cost without a fair usage "starter" which is going to make this an uncomfortable discussion at some point with customers.



    Original Message


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