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  • 1.  Outbound Email Campaigns | Emails Marked As Junk (only hotmail.com / m365 tenants)

    Posted 09-03-2024 06:03
    No replies, thread closed.

    Hey guys,

    Any pointers here appreciated. 

    I have an outbound email campaign configured - forwarder.mydomain.net. SPF, DMARC and DKIM are configured and passing...

    SPAM tests are passing also...

    The headers look good in the emails... 

    Authentication-Results: spf=pass (sender IP is 147.253.220.252)
     smtp.mailfrom=forwarder.yourdomain.net; dkim=pass (signature was verified)
     header.d=forwarder.yourdomain.net;dmarc=pass action=none
     header.from=forwarder.yourdomain.net;compauth=pass reason=100
    Received-SPF: Pass (protection.outlook.com: domain of
     forwarder.yourdomain.net designates 147.253.220.252 as permitted sender)
     receiver=protection.outlook.com; client-ip=147.253.220.252;
     helo=mta-220-252.sparkpostmail.com; pr=E
    Received: from mta-220-252.sparkpostmail.com (147.253.220.252) by
     AMS0EPF00000196.mail.protection.outlook.com (10.167.16.217) with Microsoft
     SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
     15.20.7918.13 via Frontend Transport; Tue, 3 Sep 2024 09:42:54 +0000
    X-MSFBL: lTOkrZDXntNotHlO3nfS+TCrY46B6THXS9cfGrVLepM=|eyJ0ZW5hbnRfaWQiOiJ
        zcGNldSIsIm1lc3NhZ2VfaWQiOiI2NmNmMWRkYWQ2NjY0YWVmMTU1MSIsInN1YmF
        jY291bnRfaWQiOiI0OSIsInIiOiJtYXR0aGV3LnRpcGxlckBuZXdzdGVhbWdyb3V
        wLmNvLnVrIiwiY3VzdG9tZXJfaWQiOiIxMjAyMyJ9
    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=forwarder.yourdomain.net; s=scph0324; t=1725356573;
        i=@forwarder.yourdomain.net;
        bh=V978U1kWns0DX79mjoq2P1mhOJqvsLXNO1Dh77hxLUI=;
        h=Content-Type:To:Date:From:Subject:Message-Id:List-Unsubscribe:
         List-Unsubscribe-Post:From:To:Cc:Subject;
        b=T8Lix/oBDX+xCLXB3vDKqr3FTqiZmLe5xy9cKXu5YDG+jUEgDq1rnCCZhcYfnrAC3
         zib0sm06pjhA7TEJsUhpSnf0QIu6W3YVrP3vnR31v/8pw/L3jwJ5E50YZOKaP2BxAd
         zi2AaQG6jeJsHyl9AiJBRmEUfHdPVs5CnhIBX5tM=

    However, emails are going into the junk folder only for hotmail.com and M365 email addresses? Has anyone seen this before? Any suggestions. 

    This is driving me nuts. 

    Cheers. 


    #DigitalChannels

    ------------------------------
    Matthew Tipler
    News Team Group
    ------------------------------


  • 2.  RE: Outbound Email Campaigns | Emails Marked As Junk (only hotmail.com / m365 tenants)
    Best Answer

    Posted 09-03-2024 14:17
    No replies, thread closed.

    Hey Matthew,

    It sounds like you are doing everything that you can correctly on your end. You could use MX Lookup from https://mxtoolbox.com/ to check and see if anything is getting blacklisted. There is a possibility that the emails are being marked incorrectly as spam from those providers. If that is the case, you would need to work with them to get the false positive reports cleared.



    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------



  • 3.  RE: Outbound Email Campaigns | Emails Marked As Junk (only hotmail.com / m365 tenants)

    Posted 09-04-2024 06:22
    No replies, thread closed.

    Hey Jason,

    Thank you for your response. 

    According to MX Toolbox - DMARC, DKIM and SPF are all fine. No blacklisting in place. 

    Guess I need to contact Microsoft. I'm sure that will be painless and fruitful. 

    Thanks for you help, buddy. 

    Matt 



    ------------------------------
    Matthew Tipler
    News Team Group
    ------------------------------

    Original Message


  • 4.  RE: Outbound Email Campaigns | Emails Marked As Junk (only hotmail.com / m365 tenants)

    Posted 09-04-2024 09:37
    No replies, thread closed.

    Hey Matthew,

    I'm glad that everything checked out alright. Unfortunately, sometimes emails are marked as junk because erroneous reports or some spam algorithm getting it wrong. Please let me know if you are able to clear the flag and send emails successfully.



    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------

    Original Message


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