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  • 1.  Outbound Email - Delivery Status Details

    Posted 01-23-2023 13:31
    No replies, thread closed.
    Hello,

    I am creating an email campaign and noticed that there are some great fields in the Delivery Status Details column when reporting on these interactions. I did have a question about the Unsubscribe Link, though. Is there anything special I need to do within my Campaign Email template to identify a link as an unsubscribe link? I added one in my template, labeled it "Unsubscribe". When I received the email, I clicked on the unsubscribe link, but this information is not tracking back to the Performance Views.




    Any Thoughts?
    #Outbound #DigitalChannels​​
    #Outbound

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    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Outbound Email - Delivery Status Details

    Posted 01-25-2023 08:23
    No replies, thread closed.
    Hi Peter,
    I'm looking into this for you. I'll get back to you as soon as I have an answer. Thanks!
    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------



  • 3.  RE: Outbound Email - Delivery Status Details

    Posted 01-25-2023 12:01
    No replies, thread closed.
    Thanks, Jody!

    ------------------------------
    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC
    ------------------------------

    Original Message


  • 4.  RE: Outbound Email - Delivery Status Details

    Posted 01-27-2023 13:31
    No replies, thread closed.
    Hi Jody,

    Another question for you  -

    If I have multiple links in an email, is there any way to track which link was clicked? I see that in the analytics/conversation detail endpoint: "extendedDeliveryStatus": "CLICK", is displayed so I doubt it, but wanted to check. Is there a roadmap for enhanced outbound email capability? Would love to better understand what features are coming soon.

    Thanks,
    Peter

    ------------------------------
    Peter Stoltenberg
    TTEC Digital, LLC fka Avtex Solutions, LLC
    ------------------------------

    Original Message


  • 5.  RE: Outbound Email - Delivery Status Details

    Posted 01-27-2023 14:28
    No replies, thread closed.
    Hi Peter,
    I sent you an email :)

    Thanks!
    Jody

    ------------------------------
    Jody Nabuurs
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Outbound Email - Delivery Status Details

    Posted 04-24-2024 07:07
    No replies, thread closed.

    I am also looking for this information.  It would have been nice to have the information in this thread, instead of a private email.

    Would it be possible have this information in here as well?



    ------------------------------
    Egill Pálsson
    Advania Island ehf
    ------------------------------

    Original Message


  • 7.  RE: Outbound Email - Delivery Status Details

    Posted 01-03-2025 16:09
    No replies, thread closed.

    I am working with agentless email campaigns and would like to know how Genesys tracks if a customer clicks on a link within the email. In my case, the link would be tagged as Unsubscribe. Is there any documentation on configuring this in an agentless email campaign? 



    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.SC
    ------------------------------

    Original Message


  • 8.  RE: Outbound Email - Delivery Status Details
    Best Answer

    Posted 01-03-2025 16:22
    No replies, thread closed.

    Hello Martin,

    I do not believe that is a functionality that we have currently have built-in.

    From https://help.mypurecloud.com/articles/add-a-campaign-email-template-message/

    • If you want to give recipients the opportunity to unsubscribe, you must add your own unsubscribe link and text in the body of your email.

    If this is something you would like to see as a feature in the future, I would recommend submitting an Idea to the Product Ideas Lab.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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