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  • 1.  Outbound Error - Failed to save an interaction log for tel: +44xxxxxxxxxx due to salesforce issue

    Posted 5 hours ago

    Hi all,

    This error is happening on our Preview campaign and may be causing interactions to become stuck. Has anyone ever come across this error within Genesys and knows what could be causing it? 

    image

    #Outbound

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    Gerry Rolink
    na
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  • 2.  RE: Outbound Error - Failed to save an interaction log for tel: +44xxxxxxxxxx due to salesforce issue

    Posted 4 hours ago

    Hi Gerry,

    This is often related to permission or configuration issues: Failed to save interaction log



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    Sam Jillard
    Online Community Manager/Moderator
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  • 3.  RE: Outbound Error - Failed to save an interaction log for tel: +44xxxxxxxxxx due to salesforce issue

    Posted 2 hours ago

    Makes sense, thank you Samuel



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    Gerry Rolink
    na
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    Original Message


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