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  • 1.  Outbound Error - Failed to save an interaction log for tel: +44xxxxxxxxxx due to salesforce issue

    Posted 07-13-2026 06:47

    Hi all,

    This error is happening on our Preview campaign and may be causing interactions to become stuck. Has anyone ever come across this error within Genesys and knows what could be causing it? 

    image

    #Outbound

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    Gerry Rolink
    na
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  • 2.  RE: Outbound Error - Failed to save an interaction log for tel: +44xxxxxxxxxx due to salesforce issue
    Best Answer

    Posted 07-13-2026 07:29

    Hi Gerry,

    This is often related to permission or configuration issues: Failed to save interaction log



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    Sam Jillard
    Online Community Manager/Moderator
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  • 3.  RE: Outbound Error - Failed to save an interaction log for tel: +44xxxxxxxxxx due to salesforce issue

    Posted 07-13-2026 09:10

    Makes sense, thank you Samuel



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    Gerry Rolink
    na
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    Original Message


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