Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Outbound: how to write an agent ID into a contact list?

  • 1.  Outbound: how to write an agent ID into a contact list?

    Posted 06-05-2025 19:15

    syxtus | 2024-01-26 06:08:42 UTC | #1

    Hi!

    In an outbound call scenario, I'd like to write the ID of the agent who handled the call into the contact list.

    Do you have any ideas how this can be implemented? I have narrowed it own to 2 ideas, but hit the wall both times:

    1. Use outbound rules: here I can write something into the contact list, but don't have access to any variables. Can interaction/architect variables be referenced in Architect at all?
    2. In the architect flow: not sure how entries in the contact list can be updated; the references I have found were read only.

    If you have suggestions about how this issue can be approached, I'd be grateful for any advice.

    Thank you!

    system | 2024-02-26 06:08:54 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 24300



Related Content