Dear Team,
In an outbound Preview campaign, suppose an agent connects with a customer, and the customer requests, "Please call me back at exactly 12:00 PM."
In this scenario, the agent should be able to update the requested callback time (12:00 PM) from the script. The callback time should then be updated in the calling list, and the system should automatically dial the customer at that exact time.
I hope the requirement is clear. Is there any native option available in Genesys Cloud to achieve this, or would it require a custom solution?
#Outbound------------------------------
Muhammed Shaibant
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