Genesys Cloud - Main

I am curious...is anyone out there using the Outbound.Scheduled Callback action in an outbound script (instead of the Schedule Callback button in the call control bar)? 

Described at https://help.mypurecloud.com/articles/add-a-schedule-callback-option-to-a-script/

#Outbound

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Hey George, we use to use the outbound. scheduled callback via the script but agent's found it was not triggering the calls as from memory it depended if the campaign was running at the time.

We now use outbound scheduled callback from the UI. While its not ideal in the sense designated to that 1 particular agent who schedules the call it does help.
Unfortunately we can't use it across the 2nd call center we operate as their outbound dialer calls are more tailored to the customer, they have resorted to the the old fashion calendar reminder to schedule a callback.

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Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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Thanks, Darryn.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 09-02-2019 01:08
From: Darryn Chang
Subject: Outbound Scheduled Callback

Hey George, we use to use the outbound. scheduled callback via the script but agent's found it was not triggering the calls as from memory it depended if the campaign was running at the time.

We now use outbound scheduled callback from the UI. While its not ideal in the sense designated to that 1 particular agent who schedules the call it does help.
Unfortunately we can't use it across the 2nd call center we operate as their outbound dialer calls are more tailored to the customer, they have resorted to the the old fashion calendar reminder to schedule a callback.

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Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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Unfortunately, PureCloud has the worst business practices when comes to callbacks.  I'm currently struggling to figure out what is the best way to tackle callbacks within Genesys.

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Samreen Yaqoob
Cecelia
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At first, we tried to use the Outbound.Scheduled Callback action in our outbound script, but it didn't work out well for us. Currently, we use the Scripter.Scheduled Callback one, which works fine.

Regards,
Tomas

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Tomas Vadinsky
Cigna NZ
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@Tomas Vadinsky do you use Scripter.Scheduled Callback in conjunction with outbound campaigns? When I experimented with it, it didn't seem to be campaign-aware. (Note: I tried again, and I could see the callback scheduled on the campaign.)

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 09-03-2019 19:23
From: Tomas Vadinsky
Subject: Outbound Scheduled Callback

At first, we tried to use the Outbound.Scheduled Callback action in our outbound script, but it didn't work out well for us. Currently, we use the Scripter.Scheduled Callback one, which works fine.

Regards,
Tomas

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Tomas Vadinsky
Cigna NZ
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Just found out that the Outbound.Scheduled Callback action has been deprecated and was just left in the interface for backward compatibility. It really should not be used at all (doesn't work in my org...probably not in any org). The Resource Center will be updated soon.

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George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
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