Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Outbound SMS text

    Posted 10-13-2021 05:03
    No replies, thread closed.
    Hello, 

    is there any chance to get a report with outbound SMS including SMS text? 

    Thanks :) 

    Sandra
    #Ask Me Anything (AMA)
    #Outbound
    #Reporting/Analytics
    #Unsure/Other

    ------------------------------
    Sandra Kakasova
    IKEA Ceska Republika, s.r.o.
    ------------------------------


  • 2.  RE: Outbound SMS text

    Posted 10-14-2021 09:13
    No replies, thread closed.
    Hi Sandra,

    Could you expand a bit on what you'd be looking for in a report? Aggregate data (# of outbound SMS interactions, Avg Handle of outbound SMS interactions, etc.)? Detail data (a lit of every outbound SMS interaction -- start and end time, duration, queue, campaign, etc. but no details about the contents of the text)? 

    Thanks!

    ------------------------------
    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Outbound SMS text

    Posted 10-18-2021 03:24
    No replies, thread closed.
    Hello, well - details about the content, or in other words - text that has been sent in SMS. Is that possible?

    ------------------------------
    Sandra Kakasova
    IKEA Ceska Republika, s.r.o.
    ------------------------------

    Original Message


  • 4.  RE: Outbound SMS text

    Posted 10-18-2021 08:33
    No replies, thread closed.
    We don't have any reports that reporting on the content of texts. That being said, if you use speech and text analytics, you could do topic spotting on them, and see data by topic.

    ------------------------------
    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Outbound SMS text

    Posted 10-19-2021 04:04
    No replies, thread closed.
    Hi, ok understand, thanks for the info. 

    S

    ------------------------------
    Sandra Kakasova
    IKEA Ceska Republika, s.r.o.
    ------------------------------

    Original Message


Related Content