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  • 1.  Outbound System Wrap-up Codes Not following the Rule Set.

    Posted 01-20-2025 14:19
    No replies, thread closed.

    Hi All, 

    Our Outbound dialing is affected by the missing system wrap-up codes in the Rule Set Conditions. 
    There are System wrap-up codes that are marking as uncallable but we want to make another attempt by increasing the attempt and having the condition to make it uncallable after the last attempt. 

    I would like to know how other companies are using GC outbound rule sets to be able to control when to mark a wrap-up code callable and uncallable. 

    Thanks in Advance. 


    #Outbound
    #Reporting/Analytics
    #SystemAdministration
    #Telephony

    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------


  • 2.  RE: Outbound System Wrap-up Codes Not following the Rule Set.
    Best Answer

    Posted 01-20-2025 15:25
    No replies, thread closed.

    Look in your Wrap-up Code Mapping to see if the wrap-up code itself is marking the contact or number as uncallable.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Outbound System Wrap-up Codes Not following the Rule Set.

    Posted 01-20-2025 17:28
    No replies, thread closed.

    Hi Robert,

    That ININ-Outbound-No-Answer is marking as uncallable after the first attempt.


    The System Wrap-up code is not a custom wrap-up code. I think only custom wrap-up codes are the only one we can map in the wrap-up code mapping. 

    Also, majority of the system wrap-up codes are not available in the Rule Set.

    We have to manually edit each records manually because the system is marking it as uncallable. 



    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------

    Original Message


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