Hello! Was wondering how users are handling the issue of having multiple outsource vendors in Gen. We share work between domestic and outsourced teams. Currently, our outsourced teams use Gen themselves for schedule maintenance, RTA, skilling, etc. My team oversees this and optimizes, audits, etc.
My question is, is there a way to prevent the Vendor from accessing schedule or other data in Gen from another vendor or inhouse team? We don't assign them particular work, it's all mixed in - so I don't think giving them their own BU or Division would work as we need to see them in our total schedules etc.
Thanks!
#Genesys Cloud CX
#Workforce Engagement Management
#Workforce Management
#Forecasting#ScheduleManagement------------------------------
Shannon Hellner
Paycor, Inc.
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