Workforce Engagement Management

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  • 1.  Overall Service level in forecast

    Posted 11-25-2024 13:16

    Is there anywhere that shows us the overall SL forecasted? I know in the schedule section it has per interval but nothing overall. 


    #Forecasting

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    Amanda Caldwell
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  • 2.  RE: Overall Service level in forecast

    GENESYS
    Posted 11-26-2024 13:06

    Predicted service level can be viewed at various granularities (i.e., 15m, 30m, 1h, and daily) in intraday monitoring.



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    Jay Langsford
    VP, R&D
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    Original Message


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