Genesys Cloud - Main

I've created group 1, with an overflow to group 2.

Voicemail is not enabled.

When all users on Group 1 are unavailable, instead of going to overflow 'group 2', I get the message voicemail isn't enabled for group 1.

Any ideas.?

If you are using Failure path then it's correct.

Within the group you can set a Overflow

Back-up Contact

And yes. That voicemail message are getting all callers if a group isn't available............even internal callers....