Workforce Engagement Management

​Good Afternoon,

I am using Genesys WFM Premise Base > Version 8.5.2 and have overtime set up to automatically processed.
Majority of the requests are auto-approved and auto-declined.  I'm starting to see some in a requested status.  What does that mean? I checked the requirements and it appears as if they are good.  Why are the OT requests listed as "requested" and what does that mean.

Thanks,

#Workforce Management

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Daisha Whiteside
Walgreens Co.
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Daisha, 


I don't have an easy answer for this without looking at which agents are getting left in the requested state and which OT bids they were attempting to get.

I suggest you contact your Genesys Account Team so that we could set up a webinar and take a closer look at what you are experiencing.

Thanks!

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ThomasTritten
WFO Solution Architecture
Genesys - Employees
thomas.tritten_ii@genesys.com
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