Genesys Cloud - Main

Hello,

The 1st pairing of the Edge requires a Cloud to Edge connection, in order to link it to an Organization in PureCloud.

Is there a solution to make this pairing "offline" ?

Regards,

#Implementation

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Charaf Eddine Chemlal
Dimension Data France
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No. The Edge has to have constant communication with the cloud to function properly, from pairing through operation. The Edge needs to communicate with the cloud to pair, to receive configuration updates, to function as an IVR, to do ACD routing, and all of its other capabilities.

An Edge, once fully configured, can function with limited capabilities when the internet connection goes down, but you don't want that situation for long.

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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Thank you for all your help

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Charaf Eddine Chemlal
Dimension Data France
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Original Message:
Sent: 02-07-2019 09:24
From: George Ganahl
Subject: Pairing Edge

No. The Edge has to have constant communication with the cloud to function properly, from pairing through operation. The Edge needs to communicate with the cloud to pair, to receive configuration updates, to function as an IVR, to do ACD routing, and all of its other capabilities.

An Edge, once fully configured, can function with limited capabilities when the internet connection goes down, but you don't want that situation for long.

------------------------------
George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
------------------------------