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  • 1.  Panel Manager errors with Client Apps

    Posted 03-01-2023 13:14
    No replies, thread closed.

    We have the "Panel Manager" enabled in our org. We have a Premium App deployed as an Interaction Widget, and we set it as the default:

    BUT, we get an error when an interaction occurs:

    We were told a patch was deployed last week, but we still are having this issue.


    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Roadmap/NewFeatures

    ------------------------------
    Maksim Gill
    Eccentex (Customer Service Platform)
    https://www.eccentex.com/genesys
    ------------------------------


  • 2.  RE: Panel Manager errors with Client Apps

    Posted 03-23-2023 13:16
    No replies, thread closed.

    Hi Max,

    Apology for the delayed response.  Has Care been contacted about this issue?  I'm not able to replicate the same problem using my internal org.  In this example voice is configured to open Bing.



    ------------------------------
    Rick Phung
    Genesys - Employees
    ------------------------------



  • 3.  RE: Panel Manager errors with Client Apps

    Posted 03-23-2023 14:34
    No replies, thread closed.

    We resolved it. The issue is that Genesys issued a patch for the Panel Manager that did not update some settings. After resetting all of the settings to different components, it started working.

     

    Maksim (Max) Gill

    Eccentex

    6101 W. Centinela Ave, Los Angeles, CA 95816

     




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