Thanks Melissa, this is the bit I was missing.. setting the screen pop!! Sorted now... cheers.
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Craig
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Original Message:
Sent: 09-12-2018 11:53
From: Melissa Bailey
Subject: Participant Attributes in Scripts
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-12-2018 11:43
From: Craig Stevenson
Subject: Participant Attributes in Scripts
Thanks Melissa,
I use 'Set Participant Data' in my call flow, with an attribute name of StrAttr_PIN_Number and add the value stored in the variable Task.PIN_Input.
In my script, I have a string variable named 'PIN_Number' defined as both Output and Input, but can't work out how to get the value of the 'StrAttr_PIN_Number' attribute set the call flow into the 'PIN_Number' variable in my script.
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Craig Stevenson
QPC
Original Message:
Sent: 09-12-2018 11:31
From: Melissa Bailey
Subject: Participant Attributes in Scripts
Set them as an input variable to the script.
https://help.mypurecloud.com/articles/script-input-output-variables/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 09-12-2018 11:28
From: Craig Stevenson
Subject: Participant Attributes in Scripts
Hi All,
I have a call flow, where the caller is asked to input 4 digits. I then use a 'Set Participant Data' action to save these 4 digits on the participant with the view to pull these in to my Script.
I've looked through the Resource Centre, but can't find anything that shows how to pull Participant Data into Scripts.
Anyone have any idea, how to get the Participant Data in a Script? Or is this not an available feature?
Thanks,
Craig
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Craig Stevenson
QPC
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