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  • 1.  Participant Data for number of inbound calls

    Posted 07-18-2018 09:28
    No replies, thread closed.
    Hello,

    Is it possible to configure a participant data in Call-Flow that will counts the number of inbound calls for each ACD queue during the business day also the number of accepted call back ?

    if yes how to configure it ?

    Thank you in advance



  • 2.  RE: Participant Data for number of inbound calls

    Posted 07-18-2018 10:09
    No replies, thread closed.
    Use the Set Participant Data action to write the information onto the conversation object.  As for looking up the information you want, you will need to write your own custom data action.

    https://help.mypurecloud.com/articles/set-participant-data-action/

    https://help.mypurecloud.com/articles/create-custom-action-integrations/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Participant Data for number of inbound calls

    Posted 07-18-2018 10:47
    No replies, thread closed.
    Thank you Melissa,

    You know which syntax I type for my custom data action, either in Configuration and contract page ?

    Thank you
    Original Message


  • 4.  RE: Participant Data for number of inbound calls

    Posted 07-18-2018 17:47
    No replies, thread closed.
    No, you have to write that yourself.

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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