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  • 1.  Participant Recording / Consent Required

    Posted 12-14-2020 11:15
    No replies, thread closed.
    Hi All, 

    Quick sanity check here....

    On the "consent required" toggle on the trunk, is there any mechanism there that actually confirm that consent was given? Or does it just assume that the consent was provided if the "enable participant recording" task was accessed? 

    Thanks!
    #QualityManagement
    #SystemAdministration

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    Dean Thames
    Koch Business Solutions
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  • 2.  RE: Participant Recording / Consent Required

    Posted 12-14-2020 11:18
    No replies, thread closed.
    No, yes.  It is up to the flow author to get consent from the caller.

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    Melissa Bailey
    Genesys - Employees
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