Genesys Cloud - Developer Announcements!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi @Isla Taylor & dev team,   The current Partner Billing API does not include the items "WhatsApp conversation (marketing, utility, service) pass-Through" . Can you confirm if the new billing APIs will include them?  regards, Juan

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi @Isla Taylor & dev team,   The current Partner Billing API does not include the items "WhatsApp conversation (marketing, utility, service) pass-Through" . Can you confirm if the new billing APIs will include them?  regards, Juan

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

We currently use the Partner Billing Usage API (/api/v2/billing/trusteebillingoverview/{trustorOrgId}) for usage monitoring and invoice generation, so we're planning the cutover to the new Billing APIs.

A few questions to help us prepare and test properly:

1. Endpoint mapping / parity: Is there a recommended mapping from trusteebillingoverview to the new endpoints (usage, invoices, subscriptions, contracts), or a "migration guide" showing what replaces what?

2. Auth & permissions: Will the new APIs require any new OAuth scopes/roles compared to the current Partner Billing Usage API?

3. Data availability timeline: When do you expect non-mock (real) data to be available in preview/sandbox for partner testing?

4. Deprecation details: Will there be a formal deprecation notice with a fixed date and a minimum overlap window (e.g., X days) where both APIs remain available in production?

5. Rate limits & pagination: Any changes in rate limits, pagination patterns, or billing period boundaries we should account for?

6. Invoices source of truth: For invoice generation, should we rely on "invoice endpoints" as the source of truth, or is "usage/rate plan" data still expected to be used to compute charges externally?

We'll start integrating against the preview API now and will share feedback/issues as we test. Thanks!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

We currently use the Partner Billing Usage API (/api/v2/billing/trusteebillingoverview/{trustorOrgId}) for usage monitoring and invoice generation, so we're planning the cutover to the new Billing APIs.

A few questions to help us prepare and test properly:

1. Endpoint mapping / parity: Is there a recommended mapping from trusteebillingoverview to the new endpoints (usage, invoices, subscriptions, contracts), or a "migration guide" showing what replaces what?

2. Auth & permissions: Will the new APIs require any new OAuth scopes/roles compared to the current Partner Billing Usage API?

3. Data availability timeline: When do you expect non-mock (real) data to be available in preview/sandbox for partner testing?

4. Deprecation details: Will there be a formal deprecation notice with a fixed date and a minimum overlap window (e.g., X days) where both APIs remain available in production?

5. Rate limits & pagination: Any changes in rate limits, pagination patterns, or billing period boundaries we should account for?

6. Invoices source of truth: For invoice generation, should we rely on "invoice endpoints" as the source of truth, or is "usage/rate plan" data still expected to be used to compute charges externally?

We'll start integrating against the preview API now and will share feedback/issues as we test. Thanks!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi

Will it ever be possible to differentiate billing by division? Or will this new API version somehow provide that feature?

Jesús

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Update: The Contract & Billing API deprecation is now planned for Q3 2026, allowing additional time for thorough testing and rollout.

Thanks for your continued support-we look forward to sharing more soon!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi Isla, 

Do you know when the enhanced mock data will be available? 

Thanks

Update: The Contract & Billing API deprecation is now planned for Q3 2026, allowing additional time for thorough testing and rollout.

Thanks for your continued support-we look forward to sharing more soon!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi, 

Echoing what Paul asked, is there any update on when more mock data or real data will be available? Its very hard to test the new API, as the mock data it returns is very limited.

Kind regards, 

Hi Isla, 

Do you know when the enhanced mock data will be available? 

Thanks

Update: The Contract & Billing API deprecation is now planned for Q3 2026, allowing additional time for thorough testing and rollout.

Thanks for your continued support-we look forward to sharing more soon!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Update: The Contract & Billing API deprecation is now planned for Q3 2026, allowing additional time for thorough testing and rollout.

Thanks for your continued support-we look forward to sharing more soon!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Can you confirm when the new mock data will be available for testing?

Is there going to be a period where both the old and new way of doing this are available while people get up to speed with the new method/develop their ways of getting the data? I've been aware of this deprecation for quite some time but have found it increasingly difficult to test and get ready for this coming. 

I also don't feel like the question around OAuth Scopes, Roles and Access has been fully answered. 

Update: The Contract & Billing API deprecation is now planned for Q3 2026, allowing additional time for thorough testing and rollout.

Thanks for your continued support-we look forward to sharing more soon!

Summary

Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

You are impacted if this use case applies to you:

• You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
• Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

Effective Date

As notified by Genesys; between May – July 2026.

Details

The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

Customer Impact

Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

Impacted Resources

Partner Billing Usage API:

• /api/v2/billing/trusteebillingoverview/{trustorOrgId}
• https://developer.genesys.cloud/billing/partner-billing

Issue References

[PURE-6749]

Contacts

@Isla Taylor  

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.