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Updates: Partner Billing Usage API is now ready to consume

  • 1.  Updates: Partner Billing Usage API is now ready to consume

    Posted 09-08-2025 10:34
    Edited by Ananya Singh 09-08-2025 10:35

    Summary

    Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience.

    You are impacted if this use case applies to you:

    • You are a Genesys Cloud partner using the Partner Billing Usage API to monitor customer usage and generate invoices based on the API data.
    • Partner Billing Usage API: /api/v2/billing/trusteebillingoverview/{trustorOrgId}

    The API is now available to begin your development work. Please note, only mock data will be available at this time. Genesys plans to deprecate the Partner Billing Usage API at a later date after satisfactory testing and deployment of the new billing system. https://developer.genesys.cloud/platform/preview-apis#billing

    We will stay in touch with you throughout the next few months, explaining new milestones and calls to action as necessary for you to complete your testing.

    Effective Date

    As notified by Genesys; between May – July 2026.

    Details

    The Partner Billing Usage API is intended for Genesys Partner companies to create systems for customer billing of Genesys Cloud users, devices and resources, and AppFoundry applications. The replacement of the Billing System requires us to replace the API.

    The new API has a much richer data set for consumers to see their contracts, subscriptions, rate plans, invoices, quantity commits, balances, drawdown units and overages by billing period all in the same API.

    Customer Impact

    Customers and Partners consuming the Partner Billing Usage API will need to cut-over to the new API endpoints. Timelines will be communicated along the way to keep all partners informed of the change.

    Impacted Resources

    Partner Billing Usage API:

    Issue References

    [PURE-6749]

    Contacts

    @Isla Taylor  

    Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.



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