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  • 1.  "Partner product"??? re Auth Orgs

    Posted 09-13-2022 03:36
    No replies, thread closed.
    Anybody got any idea what this link means by "partner product"?

    https://help.mypurecloud.com/articles/view-your-clients/

    #PlatformAdministration

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    Vaun Mccarthy
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  • 2.  RE: "Partner product"??? re Auth Orgs

    Posted 09-13-2022 08:10
    No replies, thread closed.
    Hi Vaun,

    The Partner product is a setting that is configured into an organization that is being set up as "Partner". Its a feature that's enabled from the back end even before the org is built. Product Support usually assists with resolving questions or issues with loading the Partner product into an org.

    In addition to having the Partner product loaded you must have the following minimum permissions - 

    View your clients
    To view your clients, you must have a role with these permissions:

    • affiliateOrganization > clients > View 
    • externalOrganization > externalContacts > View
    • authorization > orgTrustee > View

    Pair with your clients
    To pair with your clients, you must have a role with these permissions:

    • Authorization > Orgtrustee > Add
    • AffiliateOrganization > Clients > Pair
    • AffiliateOrganization > Clients > View
    • ExternalOrganization > Externalcontacts > View


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    Gabe Ladios
    Genesys - Employees
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    Original Message


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