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  • 1.  Pass A Variable From a Flow to a Bot

    Posted 06-03-2021 17:31
    No replies, thread closed.
    Hi All, 

    I'm reading through the below reference but can't make heads or tails of it. What I'd like to do is pass a string variable that I establish in an inbound message or call flow over to a bot. Is this possible? The Title of this seems to say yes, but I'm stumped. 

    https://rcstaging.wpengine.com/articles/pass-data-to-and-from-a-bot/
    #PlatformAdministration

    ------------------------------
    Dean Thames
    Koch Business Solutions
    ------------------------------


  • 2.  RE: Pass A Variable From a Flow to a Bot

    Posted 06-04-2021 01:19
    No replies, thread closed.
    Each Bot flow has a data tool on the far left.  Each variable you create can be used for input, output, or both.  When you define one as input and publish, that will be shown in the bot tool in the originating flow.    More information found here:  Manage data resources in the flow - Genesys Cloud Resource Center (wpengine.com)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Pass A Variable From a Flow to a Bot

    Posted 06-04-2021 07:09
    No replies, thread closed.
    Ah... got it. It shows up as an input variable for the call bot action. I was coming at it from the originating flow, which is the wrong way.... same concept as a script variable here. 

    I think that other document could use more pictures and fewer words.

    ------------------------------
    Dean Thames
    Koch Business Solutions
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    Original Message


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