Julio29 | 2024-03-21 16:54:14 UTC | #1
Good morning dear.
Please support me with the following scenario. First, the call is taken by the agent. And this same transfers to a secure IVR, with the intention that after playing an audio it will be returned to the same agent. In the Secure IVR, there is some data that I want to return in the agent script.
Which would be the best option?.
- Use of some API to make a patch in the secure ivr, and get in the script, through call attributes. What API would it be?
- Use of data tables.
- Use of screen pop in the IVR Sure, before the action of returning to the agent?
Thanks for your support, Greetings
jacobshaw | 2024-03-21 17:35:27 UTC | #2
Hi @Julio29 You can use the "Set Participant Data" action in the Secure flow, then when the call is returned to the agent, have a button in the script wired to a Get Participant Data data action to retrieve the new data.
AdrianRodriguezVar | 2024-03-22 09:11:16 UTC | #3
Hi, One question, for example if i use a collect input in a secure flow and sets the data as secured. I must use extract secure data to convert these variable to a "unsecured" and then use set participant data Right? In this case, for example on an agent script i must use a get secure data action.
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But doesn't works, it shows an alert that shows, no secure data set.
BR
system | 2024-04-21 09:11:54 UTC | #4
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