Genesys Cloud - Main

Hello

I have setup wokritem with flows and assigned a script to worktype. Since you can not set script parameters in flow I found that you can define a variable in the script that has the same name as the custom attribute in the flow it will get the value. This can then be used to ex pop a URL when you answer the workitem. I got it work1-2 month ago, but know it don't work anymore. Does anyone have the same experience or any tip to get it work.

#ArchitectandDesign
#DigitalChannels

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Eystein Kylland
Systemutvikler Genesys Applikasjonsspesialist
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Hello Eystein,

Hopefully someone in the community has experienced this and can help you with how they managed their implementation. You could also reach out to Product Support so that they can take a look at your implementation and see if anything is configured incorrectly.

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Jason Kleitz
Online Community Manager/Moderator
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