Thank you for the inputs. I'll set the compatible flows for common module to be secure flow and use Call Secure Data Action for API call. This should be secure I guess.
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Ragavi Kanagalingam
Cognizant Technology Solutions India Private Limited
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Original Message:
Sent: 10-15-2023 22:14
From: Robert Wakefield-Carl
Subject: Passing data from Secure flow to Common module
I have not tried calling common flows from a secure flow, but it is possible. I am sure that you need to set the common module to be a secure flow type and it will adhere to the same PCI standards as the secure flow. As for writing back information to the conversation, that kind of makes your secure flow non secure at that point since it is designed to not write or record any data. I guess they let you break things that are meant to be secure with the Set Participant data. There is a way to make data in a secure flow secure (go figure), so if you set that and then write it out, it may be "secured" and then you could probably use the Get Secure Participant Data action. Still skits the PCI compliance if you ask me.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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