Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Passing data to Dialogflow bot

    Posted 06-09-2020 14:15
    No replies, thread closed.
    We are experimenting with a dialogflow bot with Genesys Purecloud. Is there a way we can send data/ string to the dialogflow bot?
    And also return a string from the dialogflow bot to the genesys?
    #Integrations

    ------------------------------
    Kartik Sura
    Uber
    ------------------------------


  • 2.  RE: Passing data to Dialogflow bot

    Posted 06-13-2020 16:26
    No replies, thread closed.
    I don't think the ability to pass in information to the bot is available yet.  I do know that if you fill an action or parameter and check the box to end the conversation, those parameters will be sent back to Architect as variables underneath each Intent.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Passing data to Dialogflow bot

    Posted 08-26-2020 02:56
    No replies, thread closed.
    Hi Kartik, we need to send data (like CallAni) from Architect to Google Dialogflow bot, have you solved the issue?

    Thanks in advanced and best regards

    ------------------------------
    Alberto Ochoa
    Indra Soluciones Tecnologías de la Información, S.L.
    ------------------------------



  • 4.  RE: Passing data to Dialogflow bot

    Posted 08-26-2020 03:12
    No replies, thread closed.
    We did solve for CallAni. The genesys conversation ID is already sent to the bot. We use that to call Genesys conversation API to get the call details, which includes the ANI. You have to do some work for fetching the access tokens. 

    --
    ~Kartik



    Original Message


  • 5.  RE: Passing data to Dialogflow bot

    Posted 08-26-2020 03:30
    No replies, thread closed.
    Thanks a lot, Kartik

    ------------------------------
    Alberto Ochoa
    Indra Soluciones Tecnologías de la Información, S.L.
    ------------------------------

    Original Message


  • 6.  RE: Passing data to Dialogflow bot

    Posted 09-22-2020 12:15
    No replies, thread closed.
    Hello Kartik,

    Do you have a sample of the code on how to get the Genesys-Conversation-id from fulfilling? I imagine that's how you are accessing the data.

    And what library are you using to connect to the Purecloud API?

    An example would be really helpfull since I'm trying to access data from a contact list and We are unable to do so for the moment.


    Regards,
    Diego Pereira

    ------------------------------
    Diego Pereira
    CrossNet S.A.
    ------------------------------

    Original Message


  • 7.  RE: Passing data to Dialogflow bot

    Posted 09-22-2020 12:59
    No replies, thread closed. 
    We use the REST API.
    1. For getting the ani details:
    host: "api.mypurecloud.com",
    path: "/api/v2/conversations" // /${cid}
    headers: {
      'Authorization': `Bearer ${accessToken}`
    }
    You will get the conversation id from the context in the bot. 

    2.You need to get the access token from
      host: "login.mypurecloud.com",
      path: "/oauth/token"





    Original Message


  • 8.  RE: Passing data to Dialogflow bot

    Posted 09-23-2020 11:01
    No replies, thread closed.
    Genesys has a GitHub repository with example code for voicebots. Of specific interested to you would be the Dialogflow fulfillment example.
    https://github.com/MyPureCloud/voicebot-examples/tree/master/dialogflow-fulfillment/aws-lambda 
    It shows how you can use a AWS Lambda for fulfillment to get ANI and also to update a conversation with attributes.

    ------------------------------
    Brad Wehmeier
    Genesys - Employees
    ------------------------------

    Original Message


Related Content