Genesys Cloud - Main

Hello all-

I am trying to pass the menu selection with it's name over to the script for the agent. In all scenarios, there are three options, all of which pass to the same flow with different priorities. I want the agent to know which selection the caller made (1, 2, or 3) and the name of the DTMF selection (New Client, Existing Client, All Other).

Any thoughts on this?

Ben
#ArchitectureandDesign

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Benjamin Winter
Mortenson Family Dental
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Hello,

You can use a data table to store a name for each option against the option number.

In the Collect Input option set a name for your input data name e.g. flow.option
In Your Data Table Lookup choose flow.option as the Input and the Option Name as e.g. flow.optname

In you script you can then present the data using the two variables.

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Richard Chandler
G3 Comms Ltd
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Thanks! (Sorry, still working on using these forums right!)

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Benjamin Winter
Mortenson Family Dental
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Original Message:
Sent: 01-02-2019 04:03
From: Richard Chandler
Subject: Passing DTMF selection and name to scripts

Hello,

You can use a data table to store a name for each option against the option number.

In the Collect Input option set a name for your input data name e.g. flow.option
In Your Data Table Lookup choose flow.option as the Input and the Option Name as e.g. flow.optname

In you script you can then present the data using the two variables.

------------------------------
Richard Chandler
G3 Comms Ltd
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